Info on the removal of the $800 de minimis tax exception in the U.S.
From August 29, 2025, the de minimis rule was removed.
Previously, orders under 800 USD could be imported without duties or taxes. This exemption no longer applies.
THIS MEANS THAT UPON IMPORT, THE SHIPPING COMPANY WILL INVOICE YOU FOR CUSTOMS DUTIES AND FEES, WHICH YOU WILL HAVE TO PAY.
SO DUTIES AND FEES ARE NOT INCLUDED IN THE PRICE SHOWN AT CHECKOUT.
You will still not pay Swedish VAT (25%), which means that upon placing your order you will pay 20% less than a European customer for the products. However, U.S. Customs may now charge applicable duties and an administrative fee through shipping companies, like what already applied on larger orders.
Shipping and deliveries
We ship worldwide and offer many different shipping options depending on your country.
Delivery time
Estimated delivery time is different from every product.
You will find the estimated delivery time on your Order Confirmation received after placing order.
Payment information
For international orders we offer safe and secure payments through PayPal and with many different options like Visa, Mastercard, American Express, Google Pay, Apple Pay and many more. Your credit card information is never visible to us and the transaction is encrypted to ensure the highest possible security for you as our customer.
In Sweden we offer safe payments through Klarna and Swish.
We also offer you as a customer to only pay a deposit of 20% of the price upon placing an order. The final balance must be paid before the final product is shipped from us to you.
We will send you an invoice upon completion of the product.
If a deposit is made on a custom order and we have started to work on this, no refund is applicable on the deposit. This is due to costs of material and labor initiated into this order.
Returns
You may cancel your order and return it to us within 14 days after you receive your products. If you want to return a product, contact us at info@truetempermant.com
The return freight is paid by you as a customer if you want to return your product(s).
We will refund product value only, not freight cost. In rare occasions a product can arrive in damaged condition due to the handling of the freight company. If this is the case, we will of course refund you or send you a replacement product free of charge.
On credit card / PayPal orders we pay a transaction fee to the processor, it’s about 5% and these will be deducted from your order if you cancel it before it being shipped.
All returns need to be received in the same way as they were shipped out with the original packaging in original condition.
If a product has some defect or issue in some way, you need to contact us directly when unpacking
Note that the products need to be returned in unused condition.
If you don’t pick up your package from your pickup point or if the freight company fails to deliver your product (they make 3 attempts) and the product is sent in return, we will charge $30 for the extra costs that will land on us.
The only products that is excluded from the above is when you purchase an MTO (Made to order), custom instrument, custom neck or custom fretboard. This means that you choose exactly how your product should look and they are produced custom made for you. In this case it’s not possible to return the product to us
For returns it’s recommended you use the return labels which we offer. If you choose to ship by other service like National Post etc. it’s important that you declare it as a return and refer to the original shipment. If we are requested by Swedish National Post to cover any costs to receive the parcel, these needs to be paid by you as a customer if you want us to receive the parcel. Almost all services offered by National Post does not include the full delivery to Sweden, which usually means that Swedish National Post takes over the delivery in Sweden and charges additional fees. This is usually around 30 USD in admin fees, and if you don’t declare the shipment correctly VAT and duty might be added as well. All these charges are something we need to deduct from refund, or have it paid by you as returning customer if it occurs.
Please note this is why we strongly advise you to use our return labels to make sure everything goes as smoothly as possible.
Privacy information
When you place an order with us your personal information is only stored and used to send your parcel and your tracking information. We will never share your information with other companies than the information included in the delivery of your products
Privacy policy – GDPR
WHAT IS THE PURPOSE OF THIS POLICY?
This policy is to explain how we (True Temperament) collect, uses and protect the information you share with us. We follow the EU GDPR, General Data Protection Regulation.
WHICH INFORMATION IS COLLECTED?
We collect information that is needed to deliver packages to you. Its name, address, e-mail and phone number The e-mail and mobile phone number is used so we can send tracking link and so the freight company can reach you when they are going to deliver your parcel.
HOW WILL YOU USE THE INFORMATION?
We won’t collect more info than needed to deliver your parcel.
FOR HOW LONG WILL YOU STORE THE INFORMATION?
According to Swedish law we need to save information for accounting reasons for 7 years. Information that we use for newsletters and/or marketing will be kept until you ask us to remove it. Upon request we will remove your newsletter/marketing information.
WILL YOU SHARE MY INFORMATION?
No, we will only use the information ourselves and only share with freight companies when its needed for the delivery of your packages.
We have routines to make sure your information is stored securely and that we follow Swedish rules.
WHERE DO YOU STORE MY INFORMATION?
Our information is stored on servers located in Sweden.
WHAT ARE MY RIGHTS?
Rights to information: You may ask us for a copy of the information we keep.
Rights to correction and deletion: We always want to have correct information and you may contact us to get your information corrected or removed.
Rights to change opt-in: If you want you can always contact us if you want to be removed from our newsletter list. There is also always a unsubscribe link at the bottom of our newsletters.
If you have any questions or requests about our policy feel free to email us at info@truetemperament.com .
COOKIES
We use cookies to identify you as a customer as a unique but anonymous visitor. This is just to make it easier for you as a customer and save your shopping cart for future visits.
OTHER
True Temperament has the right to change all information including prices, specifications and information if an error has occurred.
We are aware of that shopping online is very different depending on your location and country, don’t hesitate to contact us at info@truetemperament.com if you have any questions.